Communication Skills in the Workplace

Course overview

When people and teams are not able to communicate effectively in the workplace it can lead to misunderstandings, poor relationships, conflict and unfortunate mistakes. It is estimated that we have 170 daily interactions with others, so making good use of these moments is essential to developing working relationships, a successful career and an enjoyable working day.

This practical and interactive course will provide you with the crucial tools needed to improve your communication skills. It uses practical, road-tested strategies and tactics that can be used at all levels of your organization.

This course will help you take control of your communication and understand yourself and others better.  You will learn how to adapt your communication style, enabling you to make better connections and in turn making interactions more productive, efficient and effective. Attending this course will improve your ability to speak, listen and question – with clarity and empathy.

  • The communication process and how to identify the sources of ‘noise’ that create miscommunication
  • The three modes of communication and the importance of body language
  • The impact of congruent communication
  • The effect of vocal tone and word emphasis when delivering the message
  • How strong emotions can derail communication
  • The fight-or-flight response and how to identify the physical symptoms of fear
  • The roles of the emotional and rational brain
  • Emotional hijacking and the reptilian brain
  • Strategies for gaining emotional control
  • How to use The Communication Awareness Model for better communication
  • What it takes to be a good listener and how to create an action plan to improve your listening skills
  • The principles of active/empathetic listening

This course will benefit anyone who wishes to improve the way they communicate with others and develop a highly efficient style of communication, which will in turn improve their performance.

  • A course pack containing the information presented on the day
  • A certificate of attendance